This Shipping Policy explains how shipping and delivery are handled for products sold through Ngine, a platform owned and operated by NGINE CREATOR NETWORK (SMC-PRIVATE) LIMITED.

Ngine is a technology platform that enables independent creators, businesses, and sellers to offer products to customers. Shipping responsibilities remain with the individual seller unless otherwise stated.

By purchasing products through Ngine, you agree to this Shipping Policy.

Company Information

Legal Company Name: NGINE CREATOR NETWORK (SMC-PRIVATE) LIMITED

Platform Name: Ngine

Country of Registration: Pakistan

Established: 2026

Website: https://myngine.com

Platform Responsibility

Ngine provides the technology and marketplace infrastructure that allows sellers to list and sell products.

Unless otherwise expressly stated, NGINE CREATOR NETWORK (SMC-PRIVATE) LIMITED is not the seller, manufacturer, distributor, or shipping provider for products listed by users.

Individual sellers are responsible for:

• Shipping products.
• Selecting shipping carriers.
• Packaging orders securely.
• Providing accurate shipping information.
• Delivering products to customers.
• Complying with applicable shipping regulations.

Shipping Availability

Shipping availability depends on the individual seller.

Sellers may choose to offer:

• Domestic shipping
• International shipping
• Local delivery
• Local pickup (where available)

Available shipping destinations will be displayed before checkout whenever applicable.

Processing Time

Order processing times are determined by each seller.

Typical processing may include:

• Order verification
• Payment confirmation
• Packaging
• Dispatch preparation

Estimated processing times may vary depending on product availability and seller operations.

Shipping Time

Delivery times depend on several factors, including:

• Shipping destination
• Shipping method selected
• Carrier performance
• Customs clearance (for international orders)
• Weather conditions
• Public holidays
• Other circumstances beyond the seller's control

Estimated delivery dates are provided for convenience only and are not guaranteed unless expressly stated by the seller.

Shipping Costs

Shipping charges are determined by the individual seller.

Shipping fees may depend on:

• Product weight
• Package dimensions
• Delivery location
• Shipping method
• Carrier rates

Applicable shipping charges will be displayed before the customer completes the purchase.

Order Tracking

Where supported, sellers may provide shipment tracking information after an order has been dispatched.

Tracking availability depends on the shipping carrier selected by the seller.

International Shipping

For international orders:

• Delivery times may be longer.
• Customs inspections may cause delays.
• Import duties, customs fees, taxes, or other government charges may apply.

Customers are responsible for any applicable import duties, taxes, or customs charges imposed by their local authorities unless otherwise stated by the seller.

Lost or Delayed Shipments

If an order is delayed or appears lost, customers should first contact the seller through the platform.

Sellers are responsible for working with the shipping carrier to investigate shipment issues and provide updates where appropriate.

Ngine is not responsible for delays or losses caused by shipping carriers or circumstances beyond the seller's control.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

Ngine and individual sellers are not responsible for failed deliveries resulting from incorrect or incomplete shipping addresses provided by the customer.

Damaged Deliveries

If a product arrives damaged, customers should:

• Contact the seller as soon as possible.
• Provide photographs of the damaged product and packaging where applicable.
• Follow the seller's return or replacement instructions.

Resolution of damaged shipment claims is handled by the seller.

Delivery Confirmation

An order may be considered delivered when:

• The shipping carrier confirms delivery.
• Delivery confirmation is available through tracking information.
• The product has been accepted at the delivery address provided by the customer.

Digital Products

Digital products are delivered electronically and are not subject to physical shipping.

Delivery methods may include:

• Instant download
• Secure download link
• Customer account access
• Email delivery (where applicable)

Delivery methods vary depending on the seller and product type.

Shipping Restrictions

Certain products may be unavailable for shipment due to:

• Legal restrictions
• Export or import regulations
• Carrier limitations
• Geographic availability
• Seller preferences

Sellers are responsible for complying with all applicable shipping and export laws.

Policy Updates

This Shipping Policy may be updated periodically to reflect changes in platform features, legal requirements, or business operations.

The latest version will always be available on our website.

Continued use of Ngine constitutes acceptance of any updated version of this Policy.

Contact Information

Company: NGINE CREATOR NETWORK (SMC-PRIVATE) LIMITED

Platform: Ngine

Website: https://myngine.com

Email: [email protected]

Business Address: H-269, Street 3, C Area, New Muzaffarabad Colony, Karachi, Pakistan

© 2026 NGINE CREATOR NETWORK (SMC-PRIVATE) LIMITED. All rights reserved.